I have been trying to figure out what to do about some changes in my health insurance. It’s been a fun process! (If you’re American, you know that was said with great sarcasm.) I’ve spent the past couple of days calling health insurance companies to figure out what’s the best coverage for my family in the future. Yes, I can see some details on the papers they provide, but it is not enough for me. I need to talk to a person who can really understand my needs. Every time I call someone, I actually feel bad for the customer service representative who gets me. At first, I must seem…